Event 04 SUMMARY: Tuesday, September 20, 2011,

HHSC
Commissioner, Tom Suehs
and
his support staff. The meeting was very
informative and maintained an open question and answer dialogue through out the
entire 90 minutes. News Media were present also.
Over 100 attendees focused issues as follows:
Patient/client enrollment process; cutoff dates
o
Contracting timelines with local health providers
o
Managed Care Organization (MCOs) accountability and
Responsibility and transparency
o
Service area Medicaid population size and health provider pool
o
Reimbursement fees and payment cycles
o
MCO readiness criteria
o
Bilingual materials and client needs assessments
o
MCO pre and post utilization benchmarks
o
Ensuring that client rights are not violated
o
Explanation of STAR and STAR+Plus program
o
Complaint and appeals process
o
Future training sessions
Most
of the questions were answered and some were taken back for further
review. It will take many meetings
like this one to inform the general public of changes coming over the next few
months.
Implementation
is set for March 2012.
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